Support
We're Here to Help
Need assistance? Our support team can help with bookings, payments, subscriptions, technical issues, and general inquiries.
Support hours: Monday – Sunday · 8:00 AM – 8:00 PM (WAT)
Frequently Asked Questions
How do I book a consultation?+
Open the Medova app, request a consultation, and we'll assign a verified doctor based on your location and availability.
How do I book a lab test?+
Select Book Lab Test, choose one of the suggested laboratories near you, pick a preferred date, and complete your booking.
How do I order medications?+
Upload a valid doctor's prescription, browse available medications, complete payment, and track your order.
What is Medova Pro?+
Medova Pro is our premium subscription that offers discounted consultations, lab tests, medication orders, and priority service assignment.
How can I cancel an appointment?+
Go to Appointments, select the booking you wish to cancel, and follow the cancellation instructions. Refund eligibility depends on our cancellation policy.
How do I update my profile?+
Navigate to Profile > Basic Info to update your personal or medical information.
How do I contact support?+
You can reach us through live chat, email, phone, or the contact form below.
Contact Support
- Email: info@medovva.com
- Phone: +234 706 1820 255
- Website: www.medovva.com
Live Chat
Need immediate assistance? Chat with us on WhatsApp.
Start a WhatsApp chatOur team responds as quickly as possible during support hours.
Report an Issue
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Medical Emergency?
Medova is not an emergency medical service. If you are experiencing a life-threatening emergency, please call your local emergency services or visit the nearest emergency department immediately.
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